![]() ![]() Repeat the PSA diagnostics with the charger attached as directed by the test.When the battery is Dell branded, repeat the PSA diagnostics with the charger attached as directed by the test.Ĭharger - Unexpected charge condition detected.Replace the battery with a Dell-branded battery, when it is not.The computer will not charge this battery. When you still get an error code, contact Dell Technical Support.īattery charging circuit - Battery health data indicates that the maximum number of charge cycles has exceeded the maximum limit.īattery - Charge cycles exceeded the maximum limit.īattery - Not a Dell battery.The error may occur due to the condition of the battery in the computer. Power down the computer and reseat battery, when that is an option.īattery - The battery is reaching the end of its usable life.īattery - The battery cannot supply sufficient power.When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. One or more event logs must be cleared before testing can continue.Īn error occurred during the tests that may involve the main system board or battery of the computer. The IPMI System event log is full for various reasons, or logging has stopped because too many ECC errors have occurred. This is information in the System Log to show time and messages that are related to system events. You can get more information about possible resolutions to your issue and even get a part dispatched if needed. If this doesn't solve the issue, it might just be hardware failure. ![]() Should reset all bios settings back to default. ![]() Either by going into BIOS settings or opening up the laptop to get to the board. Try a memory module from another computer that uses the same type of memory, when available.Īfter performing the steps, and the diagnostics still results in an error code, go to our ePSA online tool. If that's good, I'd recommend restarting the CMOS on the board, if this is possible.Try one memory module at a time when two or more are in the computer.Power down the computer and reseat the memory (see your service manual for instructions).Note: Repeat the PSA diagnostics after each step to see if the issue is resolved. Memory - Memory errors were detected and repaired.Īn error occurred during the tests that may involve the main system board or memory of the computer. Check Temperatures in system health and check to ensure that no airflow is obstructed.Unable to start the application processors.ĬPU (ID ) did not reach test step. Check Temperatures in computer health and check to ensure that no airflow is obstructed.ĬPU (ID 0x) data error at address.You can get more information about possible resolutions to your issue and even get a part dispatched if needed.Īn error occurred during the tests that may involve the main system board of the computer. When the diagnostics still results in an error code, go to our ePSA online tool.When the diagnostics still results in an error code, browse to our ePSA online tool.When diagnostics fail again after the BIOS is at the most current version, browse to our ePSA online tool. It should then produce a desktop shortcut called "DellOSRecoveryTool"ĭouble click on that desktop shortcut to start the process to create the USB Recovery drive.An error occurred during the tests that may involve the main system board of the computer. Then go to that folder and double click on "DellOSRecoveryTool" Use the Dell OS Recovery Tool to create a USB recovery drive that you can use to reinstall the version of Windows or Linux that came with your PC:įirst “Create” a folder on your desktop called "Dell OS" You can get more information on possible resolutions to your issue and even get a part dispatched if needed. When the diagnostics still results in an error code, visit our ePSA online tool.Turn off your computer and reconnect your hard disk drive (HDD) to the system board (see your service manual for instructions).Update to the latest BIOS and Hard drive Firmware.Your hard disk drive has indicated a failure. PSA 1000-0142ĮPSA Hard Drive - Self test unsuccessful. Welcome to the Dell Community to replace the HDD. ![]()
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